The reported complaint that the autopulse platform (sn (b)(6) displayed user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) was confirmed during both archive data review and functional testing.The root cause of the ua07 was due to failed load cell #2, likely attributed to the age of the platform, failed components, or mishandling such as a drop.The autopulse platform was manufactured in january 2008 and is over 16 years old, well beyond its expected service life of 5 years.Visual inspection of the returned autopulse platform did not show any apparent physical damage.Further inspection revealed that the encoder driveshaft could not rotate smoothly, unrelated to the reported complaint.The root cause of the observed issue was the worn-out integrated encoder gearbox, likely attributed to the age of the platform.The integrated encoder gearbox was replaced to resolve the problem.A review of the archive data showed multiple user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) around the customer's reported event date, confirming the reported complaint.Functional testing failed due to the ua07 advisory message displayed upon powering up the platform, confirming the reported complaint.A load cell characterization test was performed and indicated that load cell #2 was over-reporting, and it was replaced to remedy the fault.Following service, another load cell characterization test was performed and confirmed that both cell modules were functioning within the specification.The autopulse platform was subjected to a final run-in test using the 95% large resuscitation test fixture (lrtf) with known good test batteries until discharged without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there were no similar complaints reported for the autopulse platform with serial number (b)(6).
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