Following information gathered during interview with the customer representative, the bedridden, disoriented patient with dementia wanted to leave the bed.The patient put his legs through the raised side rail panel, supported himself against the panel and sat down on it.This caused the side rail to detach and patient fell to the floor.The review of post-market surveillance data and the investigation carried out at the manufacturer site revealed that the main factor that could lead to the side rail damage might be related to an excessive force applied to the side rail.This is in line with the side rail condition, it was mechanically damaged (the screws holding the side rail panel were ripped) and circumstances in which the event occurred (the side rail was loaded by the patient who sat on it).The instructions for use for citadel bed (ifu document number: 830.238_en) state in the safety information section: - "the caregiver should always aid patient in exiting the bed." - "to minimize risk of falls or injury, the bed should always be in the lowest practical position when the patient is unattended." - "whether and how to use side rails or restraints is a decision that should be based on each patient's needs and should be made by the patient and the patient's family, physician and caregivers, with facility protocols in mind." arjo device failed to meet its performance specification since the side rail detached.The complaint decided to be reportable due to the patient's fall as a consequence of the side rail detachment.
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