D4: lot number, full udi number, expiration date and h4: manufacture date are unknown; no information has been provided to date.E1 additional phone number: (b)(6).Device evaluation: one sample was received in used condition without original packaging.Per visual inspection, it was detected that one tube was broken in two parts (sample related to the reported part number), the wire was stretched.The complaint was confirmed.The lot number was unknown, therefore no device history report (dhr) review could be completed.This type of condition could be generated during use in the patient by stretching the product with excessive force or during reprocessing of sample for subsequent uses due to improper handling or use of non-recommended lubricants or cleaning solutions that could damage the product.Root cause cannot be associated with the manufacturing process since the failure reported could not be reproduced using the tools from assembly process.The failure mode will continue to be monitored.
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