The reported complaint of the autopulse platform (sn (b)(6)) displayed fault 16 (timeout moving to take-up position) was confirmed based on the review of the archive data and during functional testing.The root cause of the reported complaint was related to the failure of the drive train motor, possibly attributed to wear and tear.The autopulse platform was manufactured in 2019 and has nearly reached its expected serviceable life of 5 years.During visual inspection, cracks were observed in the front-end area of the front cover, the screw well area of the bottom cover, and the left channel roller area on the top cover.The observed physical damages are unrelated to the reported complaint and appeared to be the characteristic of user mishandling.The front, bottom, and top covers will be replaced to address the damage.Based on archive data review, multiple fault 16 were observed around the event date, thus, confirming the reported complaint.The autopulse failed to achieve the target depth for take-up within the specified time of around 5 seconds due to a defective drive train motor (slipped bushing).Whenever the bushing slips, the drive train motor seizes and becomes unable to rotate.The autopulse platform failed initial functional testing due to fault 16, thus, confirming the reported complaint.Upon inspection, it was verified that the brake gap was within the specification of 0.008" ±0.001".The root cause of the device failing to achieve take-up and not performing compressions, resulting in the displayed fault 16, was related to the failed drive train motor.The drive train motor will be replaced to remedy the complaint.Unrelated to the reported complaint, the platform failed the load cell characterization test.Both single point load cells were over-reporting and will need to be replaced.The cracked covers and load cells failure were likely attributed to mishandling such as a drop.Upon service completion, the platform will be subjected to final functional testing to ensure that the device passes all testing criteria.Historical complaints were reviewed for service information related to the reported complaint and there were no similar complaints reported for autopulse platform with sn (b)(6).
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