The steris technician learned from facility personnel that the door was jammed on an instrument sticking out of the rack and the unit alarmed load door obstruction.The employee attempted to manually clear the obstruction allowing the washer door to close on their hand.The steris technician inspected the washer and found it to be operating per specifications.No repairs were required and the unit was returned to service.Steris operator manual states with general loading guidelines: "ensure no items stick out or hang out of rack.Always use a rack designed to handle appropriate items being processed.".Steris operator manual states with personal injury hazard: "if it ever occurs that the sensor does not detect a door obstruction, never use your hand to push on the obstruction trying to dislodge it.Call steris for this abnormal situation.".Root cause to the event is likely attributed to user error.The steris service technician counseled employee on proper loading techniques and safety operation protocols.No additional issues have been reported.
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