2024-01-11: health care facility ("hcf") contacts umano medical ("um") to retroactively report the incident, namely that the patient fell on (b)(6) 2023, and subsequently died on (b)(6) 2023.2024-01-15: pursuant to hcf's request, regarding the patient fall, a um technician conducts a site visit at the hcf.During the visit, the um technician conducts further tests, and more importantly, fully reviews the computer log history of the medical bed.Such review reveals that no error or malfunction of the medical bed occured on (b)(6) 2023.2024-01-17: to ensure that nothing is disputed, one of um's technical service leaders send an email to hcf summarizing the above-mentioned fact and conclusion.Receipt confirmed by the hcf.The bed is fully functional at customer site, no action required.The most probable cause is a user error.Note: 2024-03-05: resubmitting report in production environment.
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Based on the information provided by the health care facility ("hcf") on 2024-01-11 to umano medical technical service : (b)(6) 2023: the patient exited the medical bed , thereafter fell, while in its designagted room in the hcf, not confirmed if there was any injury (the " incident").(b)(6) 2023: the patient died for a reason that may, or may not, be directly related to the incident.The patient was already in a deterioration phase as indicated by the hcf representative.
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