Catalog Number 03L79-22 |
Device Problem
High Test Results (2457)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/26/2024 |
Event Type
malfunction
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Manufacturer Narrative
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A1 patient identifier: complete sample id is (b)(6) an evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event Description
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The customer reported falsely elevated calcium generated from an architect c8000 and provided the following data for 1 patient: customer reference range ¿ normal is up to 2.55 mmol/l sample id (b)(6)initial result was 3.547, repeat results were 2.526; 2.497; 2.494; 2.506; 2.504; 2.503; 2.492; 2.487; 2.495: 2.493: 2.499.Per the customer the discrepant result(s) were not reported out of the laboratory.There was no reported impact to patient management.
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Event Description
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The customer reported falsely elevated calcium generated from an architect c8000 and provided the following data for 1 patient: customer reference range ¿ normal is up to 2.55 mmol/l sample id (b)(6) initial result was 3.547, repeat results were 2.526; 2.497; 2.494; 2.506; 2.504; 2.503; 2.492; 2.487; 2.495: 2.493: 2.499.Per the customer the discrepant result(s) were not reported out of the laboratory.There was no reported impact to patient management.
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Manufacturer Narrative
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The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and device history record review.Return testing was not completed as returns were not yet available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.Device history review did not identify any associated non-conformances or deviations related to the customer issue with the complaint lot.Ticket search by lot did not identify an increase in complaint activity for the complaint lot.Trending review has not identified any trends.Labeling was reviewed and was found to address the customer reported issue.Based on the available information, no systemic issue or deficiency was identified for the calcium reagent lot 72897un23.
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Search Alerts/Recalls
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