The user complained of a hypoglycemic event where the bg was at 49 mg/dl and the sg read 74 mg/dl on 4 feb 2024, 02:09 pm.A review of the glucose trend data on (b)(6) 2024 confirmed the event described in the complaint where bg = 49mg/dl at 2.09 pm and sg = 74/mg/dl at 2.02 pm.User did not receive a low glucose alert as the sg did not reach the low alert setting which is set to 65 mg/dl.Customer did not seek for medical treatment and resolved the event by eating.In associated sensor inaccuracies case, created to document sensor inaccuracies, it was determined that the system observed a period of transient optical instability contributing to occasional differences.Once the sensor recovered from instability, accuracy improved.The overall sensor performance was evaluated after the event, and the sensor is performing with expectations.The user is currently using the system with no further inaccuracy complaints.B4: date of this report 25 april 2024.G3: date received by the manufacturer? 22 march 2024.H3: device evaluated by manufacturer? yes.H6.Investigation findings updated to 114.H6.Investigation conclusions updated to 4315.
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