The reported complaint of the autopulse platform (sn (b)(6)) displayed fault 16 (timeout moving to take-up position) was confirmed during functional testing and review of the archive data.The brake body was seized from the rust/corrosion, which prevented the brake from opening/closing during activation, resulting in fault 16.The root cause of the seized brake gap is likely attributed to neglect/user handling.A review of the archive data revealed that frequent daily checks were not performed by the customer, and the storage condition of the platform is not known.Frequent daily device checks and storing the autopulse platform in a low humidity location could help prevent the brake gap from seizing.The lack of regular maintenance and high relative humidity could lead to degradation of the mechanical components of the drive train, including brake seizure.During further visual inspection, no other physical damage was observed on the platform.The power distribution board revision was up to date.Based on archive data review, multiple fault 16 were observed near the event date, thus, confirming the reported complaint.The autopulse did not achieve the target depth for take-up within the specified time (~5 secs) due to the drive train motor having rust/corrosion at the brake assembly area.The autopulse platform failed to execute the take-up during initial functional testing due to fault 16, thus, confirming the reported complaint.To remedy the fault code, ipa was used to clean and remove rust/corrosion at the brake housing area.The brake gap inspection was performed and verified the brake gap was within the specification of 0.008" ±0.001".Subsequently, the platform was tested with the large resuscitation test fixture (lrtf) without any fault or error.After service, the autopulse platform passed the run-in test without any fault or error.The autopulse platform passed the final testing without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaint reported for autopulse platform with sn (b)(6).
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