During the service evaluation of this device it was verified that the device did not fire as indicated in the complaint and the root cause was that the insulated wires from the high voltage transformer were disconnected from the high voltage pcb.With the hv wires disconnected from the resistor, the unit will not be able to function as intended since a connected probe requires both wires to be connected to fire.However, there is a potential for electrical shock if the disconnected wire touches the metal case and if someone happens to make physical contact with the device or the patient while shots are being fired.This report is being filed as a malfunction because the disconnection of the wires from the transformer to the hv pcb constitutes an increased risk of potential shock if the disconnected wire were to come into contact with the metal housing.It is currently unknown if this damage was present in the field or occurred in transit.There have been 7 other occurrences of hv wires coming disconnected from boards in the last 2 years.A possible root cause is that this could occur during shipping transit, if the device was dropped by end user or during cover removal and reinstallation process of the unit at the user facility and the insulated wire from the high voltage transformer to the pcb was either accidentally pulled or yanked.Warnings have been provided in the operator's manual that "the unit should not be opened except by a qualified service person.Tampering by unqualified persons can damage the unit and void the warranty".The operators manual indicates the dielectric and leakage testing has to be performed annually on devices.This device would fail that testing with the wire disconnected.The device history record for 22356ccb from march of 2018 (mo 12836) was reviewed and the device passed all testing.Nothing out of the ordinary was noted.The device history record for 22356ccb from march of 2018 (mo 12836) was reviewed and the device passed all testing.Nothing out of the ordinary was noted.There has been one other complaint reported to nti for this device, complaint 22619 (06/2023) for firing power issues; however, the device was not returned to nti for further evaluation of the complaint and it was closed down due to lack of product return despite multiple requests.A corrective action of applying a tie wrap to secure the high voltage transformer cable that prevents it from coming loose from the power resistor and making contact with the metal case was implemented under ecn-4493, on 30th march, 2020.Nor-doc-dra-0025 risk analysis was reviewed.Risk id 7.3.5 (a) refers to accidental mechanical damage with a potential hazard of patient or user injury by a damaged device.The potential hazard is delay in surgical procedure due to the machine not operating.The risk level post mitigation is an n which makes this an acceptable risk.There is an indication in the manual stating "be sure to inspect the autolith® touch unit and any accessories for proper operation before each use.If the unit is found to be defective or damaged, it should be returned to the manufacturer or qualified service personnel for inspection and repair." a clinical evaluation was performed per nor-doc-cer-0002 which proved the benefits of lithotripsy outweigh the risks.Nor-doc-dra-0025 risk analysis, risk id 7.1.1(a) addresses, "electricity - possible shock to patient and/or user due to electric shock" with the possible hazard identified as "break down of insulation on internal generator wires could cause electric shock".The mitigation is that the device was evaluated and passed iec 60601-1 safety testing.The severity is identified as a 5 (potential death) with a likelihood of severity of a 1 (incredible).The risk of death, or serious injury is considered less than remote.A clinical evaluation was performed per nor-doc-cer-0002 which proved the benefits of lithotripsy outweigh the risks.Risk id 7.4.5(c) refers to the risk of not getting the unit to function causing a delay in the procedure.The risk of death or serious injury from the stated issue is remote.If further information were to become available, a follow-up report would be submitted.
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