During device evaluation and servicing of the autopulse platform (sn (b)(6)), the platform failed functional testing due to user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) upon powering up.The root cause of the ua07 was due to failed load cells, likely attributed to failed component(s), or mishandling such as a drop.Both the malfunctioning load cells were replaced to remedy the ua07 advisory message.The customer had sent the platform to zoll for evaluation and servicing because the platform was making a grinding/squealing noise during functional testing performed on a mannequin.This initially reported issue was verified during the visual and functional inspection at zoll.A brake gap inspection was performed and verified the brake gap was within the specification.To further troubleshoot the issue, zoll service personnel used ipa (isopropyl alcohol) to clean the brake housing area while the autopulse platform was running in manufacturing mode.Cleaning the brake gap resolved the reported grinding/squealing noise issue.Subsequently, the autopulse platform successfully passed a run-in test using the large resuscitation test fixture (lrtf) for 15 minutes.Visual inspection of the returned autopulse platform showed no physical damage.Further inspection revealed that the clutch plate was sticky, unrelated to the noted device failure of the ua07 advisory message.The sticky clutch plate is usually caused by sharp edges of the armature plate, or due to burrs on the surface of the clutch rotor.The impact of the sticky clutch was not severe enough to make the platform non-functional.The clutch plate was deburred to remedy the problem.Unrelated to the observed ua07 advisory message, it was also noted that the shaft lock plunger was worn out.The impact of the noted issue was not severe enough to make the platform non-functional.The worn-out shaft lock plunger was replaced to address the issue.Following service, another load cell characterization test was performed and confirmed that both cell modules were functioning within the specification.The autopulse platform was subjected to a final run-in test using the 95% large resuscitation test fixture (lrtf) with known good test batteries until discharged without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the autopulse platform with serial number (b)(6).
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