The reported complaint that the autopulse platform (b)(6) displayed a fault code 08 (motor controller fault detected) was confirmed during functional testing and review of the archive data.The root cause was due to a failed drivetrain motor, likely attributed to the age of the device.The autopulse platform was manufactured in (b)(6) 2014 and is 10 years old, well past its expected serviceable life of 5 years.During visual inspection, there was no physical damage observed on the autopulse platform.During the archive data review, a fault code 08 was observed, thus confirming the customer complaint.The autopulse platform failed initial functional testing due to fault code 08, thus confirming the customer complaint.The drivetrain motor was replaced to remedy the fault.Following the service, the autopulse platform passed the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.The autopulse platform passed the final testing without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for the autopulse platform with (b)(6).
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