During the device check, the on/off power button of the autopulse platform (sn (b)(6)) was noted inoperable (broken inward), and the battery lock was broken.In addition, the device requires bio-cleaning.No patient involvement.
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The reported complaint of "the autopulse platform (sn (b)(6)) on/off power button is inoperable (broken inward) was confirmed during functional testing and the visual inspection.The power button was observed loose, torn, and pushed inside the platform, which would cause it to be inoperable intermittently.The root cause of the reported issue was likely attributed to user mishandling.The customer's secondary complaint of the broken battery lock was confirmed during the visual inspection as the battery latch was noted missing, likely attributed to user mishandling.The missing battery latch was replaced to address the issue.During further visual inspection, unrelated to the reported complaint, it was noted that both of the head restraints were cut from the top cover of the autopulse platform, likely attributed to mishandling.The head restraint wires could have been cut to free the patient from the platform or the user could have been lifting the platform by holding the head restraints.The cut or damaged head restraint does not render the autopulse platform non-functional.The top cover was replaced to address the observed damage.In addition, during visual inspection, unrelated to the reported complaint, noted a damaged battery bay compartment, and multiple cracks on the bottom enclosure.The observed physical damages appear to be the characteristics of the harsh impact caused by user mishandling, such as a drop.The damaged parts were replaced to address the physical damage.Since there was no evidence of biohazard material infiltration, no bio-cleaning was necessary.The autopulse platform passed the preliminary functional test without any issues.However, the power button was noted loose, torn, and pushed inside the platform, which might lead to intermittent functionality, thus confirming the customer's complaint.The damaged power button was replaced to address the observed issue.Upon review of the archive data, no significant discrepancies were found.Following service, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for the autopulse platform with a serial number (b)(6).
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