The involved device was not returned, photographs were not provided, and the lot number was not identified.Therefore, a visual/functional inspection could not be performed.The complainant alleged several bristles became disengaged from the ultra-soft toothbrush from the #6004 independent care system with corinz oral rinse, into her mouth when she was brushing her teeth.The ultra-soft toothbrush is currently manufactured by a third-party supplier.The supplier was notified of this report.A conclusive investigation cannot be conducted without lot information, photographs of the defect or the actual defective sample.A quality or manufacturing issue cannot be confirmed.Device involved in incident discarded.
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Report received of an ultra-soft toothbrush bristle disengagement that occurred on (b)(6) 2024.Reporter stated several bristles became disengaged from the ultra-soft toothbrush, contained in product #6004 independent care system with corinz oral rinse, into her mouth when she was brushing her teeth.Reporter stated she was able to spit the disengaged bristles out independently and did not experience any adverse consequences.The toothbrush was discarded.Lot information is not available.No photos are available.Although requested, no other information was available.
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