Per sakura finetek europe investigation, the technical engineer analyzed the retrieved log files of the instrument and did not find any deviations that could have caused the issue that the customer experienced.The only noticeable thing was that the reagent level in the retort of the instrument changes during the vacuum and pressure cycles.This can be the result of a leaking gate valve that is not sealing correctly.The local technical engineer visited the customer on 6-mar-2024.The instrument behaved according to specification and nothing unusual could be found.The gate valve was not leaking and there wasn't any damage to the instrument.Several tests were performed, and the unit showed correct results.As the customer did not notice the impact on tissue right away, subsequent runs were completed after the affected run and.No issues concerning diagnosis on these runs were reported to us.The application specialist could not take samples of the reagents used during the run in question as the customer had refreshed all containers (standard procedure of the lab to do so every friday).We are unable to investigate if the reagents contributed to the incident.The customer provided pictures of the affected tissue slides in which we see that the cytonuclear detail is poor and indistinct nuclear chromatin with nucleoli is sometimes not visible.This artefact can be seen when tissue is not fixated properly.Based on the above investigation, sakura finetek europe decided to report the serious incident as although there was no clinical impact to patients and surveillance interval remains unchanged, the incident could lead to death or the temporary or permanent serious deterioration of a patient's state of health should the event recur.A causal relationship is reasonably possible, i.E.The device cannot reasonably be excluded as a contributory cause of the serious incident, as we are unable to pinpoint the exact root cause of the event.
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Sakura finetek europe notified sakuta finetek usa on 12- mar-2024 about the incident that occured on 27-feb-2024, the local application specialist was notified by the customer that tissue quality was compromised.The tissue was brittle on embedding and soft on sectioning.Some of the affected tissues were reprocessed and assessed by the pathologist.Samples of 4 patients could not be diagnosed, but there was no clinical impact to patients and surveillance interval remains unchanged.
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