The complaint investigation for a false non-reactive architect hbsag qualitative ii reagent, list 2g22-25, result included a review of data and information provided by the customer, search for similar complaints, ticket trending review, device history record review, and labeling review.In-house testing of retained reagent kit was also completed.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue.Ticket search by lot indicates that the reagent lot performs as expected for this product.Trending review did not identify any trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with lot number 56116fn00 and complaint issue.Labeling was reviewed and sufficiently addresses the customer's issue.Clinical specificity testing was performed using an in-house retained kit of lot 56116fn00 stored at the recommended storage condition.All specifications were met indicating that the lot is performing acceptably.Per product labeling, if the architect hbsag qualitative ii results are inconsistent with clinical evidence, additional testing is suggested to confirm the result.For diagnostic purposes, results should be used in conjunction with patient history and other hepatitis markers for diagnosis of acute and chronic infection.Based on this investigation, no systemic issue or deficiency with the architect hbsag qualitative ii reagent, lot number 56116fn00 was identified.
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