Trackwise#: (b)(4).Updated sections: b4, g3, g6, h2, h3, h6, h10.The device was returned to the factory for evaluation on 03/12/2024.An investigation was conducted on 03/14/2024.A visual inspection was conducted.Signs of clinical use and no evidence of blood were observed on the device.The power supply was observed to be intact.An electrical evaluation was conducted.A reference power cord was plugged into the power supply and the device was switched on.The green lights on the power supply were not illuminated, indicating no power was delivered to the device.A pre-cautery test was performed per the instruction for use (ifu) with a reference adapter, hp2, cable and returned power supply vh-3010 at level 3.0.The device did not pass the pre-cautery test.No visible steam or heat was produced when the device was activated and no tone was audible from the power supply upon activation.An engineer evaluation and final testing of the power supply was conducted on 04/02/2024 using a a fluke 8846a precision multimeter bmram id# (b)(4), per mcv00030545 rev.B, equipment calibration procedure for vasoview power supply.The following results were observed: no load voltage: 0.00vdc; low current output: 0.00 amps dc; high current output: 0.00 amps dc.The complaint vasoview hemopro power supply failed all three output tests confirming that this power supply is malfunctioning and unable to deliver energy.Additionally, it was observed during the testing, that the led power-on indicator and led indicator light located next to extension cable connector were not illuminating which is not normal.The power supply was opened up to examine the inner circuitry and it was observed that the ac power connector was disconnected from the bear board.See attached engineer evaluation and supplier quality engineer email chains.Based on the returned condition of the device and engineer evaluation, the reported failure "failure to deliver energy" was confirmed.The certificate of conformance (c of c) was reviewed.The vendor certifies that this device serial conforms to all applicable product specifications.The reported device is an oem device.The certificate of conformance was reviewed for the serial # (b)(6).The vendor certifies that this device serial # conforms to all applicable product specifications and there were no non-conformances identified for the manufacturing batch.
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