The manufacturer previously reported was contacted alleging an issue related to an essence with ssd & ssr device's sound abatement foam.The patient has alleged cord caught on fire and burning smell was observed within the device.There was no report of serious or permanent harm or injury.No medical intervention was required by the patient.The device was evaluated by manufacturer's product investigation laboratory (pil) and customer's complaint was confirmed.Pil believes upon disassembly finding no physical evidence of thermal complaint.Pil found little-to-no amounts of contamination: dirt, dust, debris, and hair inside the device indicating possible tampering.Physical damage to the ac power cord appears to be the cause of the complaint.Section device serviced by 3rdp, device avail.For eval, date returned, in box d, device evaluated by mfg, evaluation method code grid (1), evaluation results code grid (1), conclusion code grid (1) in box h has been updated/corrected in this report.
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