The reported complaint that the autopulse platform (b)(6) displayed user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) was confirmed during both archive data review and functional testing.The root cause of the ua07 was the failed load cell #1.The broken covers and load cell failure were likely attributed to mishandling, such as a drop.Visual inspection showed that the front enclosure, top cover, and bottom enclosure were all damaged, unrelated to the reported complaint.Based on the photos provided by the zoll service team, the top cover had large cracks, a vertical line was going through one of the screw fittings of the front enclosure, and several of the screw bosses were broken on the bottom enclosure.These observed physical damages appeared as characteristic of harsh impacts due to user mishandling.All the damaged covers were replaced to address the observed issues.A review of the archive data showed multiple user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) around the customer's reported complaint date, confirming the reported complaint.Functional testing failed due to the ua07 advisory message displayed upon powering up the platform, confirming the reported complaint.A load cell characterization test confirmed that the root cause of the ua07 was the failed load cell #1, which was replaced.Subsequently, the autopulse platform passed a functional test using lrtf (large resuscitation test fixture) with known-good batteries for 15 minutes with no problem.Following service, a brake gap inspection was performed and verified the brake gap was within the specification.Another load cell characterization test was performed and confirmed that both cell modules were functioning within the specification.The autopulse platform was subjected to a final run-in test using the 95% large resuscitation test fixture (lrtf) with known good test batteries until discharged without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the autopulse platform with serial number (b)(6).
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