Section d4 - lot #: the lot# was corrected from 57607ud01 to 57607ud02.Section d4 - catalog #: this section was corrected from 07p70-30 to 07p70-77.Section d4 - primary udi number: this section was corrected from (b)(4).The complaint investigation for falsely elevated alinity i free t4 results included a review of data and information provided by the customer, ticket trending review, device history record review, and labeling review.In addition, in-house testing of retained reagent kit was also completed.Return testing was not completed as returns were not available.The data and information provided by the customer were reviewed and support the complaint issue.A review of the complaint trending report did identify an increase in complaints for lot 57607ud02, however, in-house performance testing was completed which indicates the product is performing as expected.A review of the device history record did not identify any non-conformances or deviations with lot number 57607ud02 and the complaint issue.A review of labeling was performed and found to sufficiently address the customer's issue.Based on this investigation, no systemic issue or deficiency was identified with the alinity i free t4 reagent, lot number 57607ud02.
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