This case was created to document the user's next steps in the removal and replacement of their sensor due to constant sensor disconnections.In an associated case, the customer complained of frequent sensor disconnections.The user attempted a placement test, but the signal was still unsuccessful.A transmitter diagnostic log was requested from the user for further review.However, the customer could not provide diagnostic upload (du) because she did not have a computer.Based on the review of the user's glucose data on the data management system (dms), the user was advised to contact the hcp to discuss removal and replacement of the sensor.The potential root cause for frequent sensor disconnections could be due to the sensor being inserted too deep, resulting in weaker connection with the transmitter.B4.Date of this report updated to 12 april 2024.G3.Date received by manufacturer updated to 12 april 2024.
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