This report is being submitted retrospectively as part of an internal review.Sensor was inserted on (b)(6) 2021.The information in data management system (dms) has become available starting from (b)(6) 2021 and has lot of gaps in there due to transmitter battery completely being depleted.Moreover, user did not provide any specific date, time and glucose values of the incident.User did not provide any further information.As a result, no data management system (dms) investigation was possible for this complaint and the complaint could not be confirmed.The issue with sensor linkage/sensor connection was addressed in a separate case where user was guided through troubleshooting steps to successfully link the sensor.
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On (b)(6) 2021, senseonics was made aware of an incident where patient reported that she often gets hypolgycaemic around 3 am to 4 am almost every night since two weeks.She gets strange ideas, and it takes a long time before she realizes she is having a hypo.Patient did not provide any specific examples.The glucose values will be usually 2.3 mmol/l to 2.6 mmol/l.She said she did not receive any alerts because sensor was not yet connected at that time.
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