The product investigation was completed.Device evaluation details: the device was returned to biosense webster (bwi) for evaluation.Visual inspection, screening, temperature, impedance, and pressure gage test of the returned device were performed following bwi procedures.Visual analysis of the returned sample revealed reddish material.Due to this condition, a scanning electron microscope report analysis (sem) was requested and a hole was discovered in the surface of the pebax.A temperature and impedance test was performed and no temperature issues were observed.The device was connected to carto 3 system, and the device was visualized and recognized correctly; however, error 106 appeared on the system due to an open circuit in the tip area.Afterward, a pump and pressure gage test was performed and an occlusion was detected.Further investigation revealed that reddish material was occluding the irrigation holes.A manufacturing record evaluation was performed for the finished device 31174474l number, and no internal actions related to the reported complaint condition were identified.The reddish material inside the pebax and in irrigation holes could be related to the force and temperature issues respectively reported by the customer; therefore, the customer complaint was confirmed.It should be noted that product failure is multifactorial.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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