A review of the manufacturing and inspection records for this lot was conducted.No deviations or non-conformances were found.One opened sample was returned from the customer for review.A visual inspection was performed on the returned product, and it was found that the pincer was flattened, inhibiting it from properly obtaining a sample.The complaint was confirmed.There are stringent computer and photographic inspections that ensure the pincer is not deformed during the manufacturing process and has the proper radius.An internal investigation has been opened to investigate the issue in detail and it is under effectiveness phase.A review of the complaints database was conducted, and over the previous six months, multiple similar complaints were found related to this part number 360-1080-02.There were multiple similar complaints found related to this lot number.
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