The reported complaint that the autopulse platform (b)(6) displayed fault code 08 (motor controller malfunction) was confirmed in the archive data but was not confirmed during functional testing.The returned autopulse platform functioned as intended, and the reported fault code 08 was not replicated.No physical damage was observed on the returned autopulse platform during visual inspection.The archive data review showed multiple fault codes 08 (motor controller fault detected) on the customer's reported event date, confirming the reported complaint.Fault code 08 was cleared and did not reproduce during functional testing at zoll.User advisory and fault code is normally a clearable error message, and it is designed into the platform to alert the operator that autopulse has detected one of several conditions.Per zoll autopulse user advisory, fault, and alert id code reference: fault code 08 alerts the operator that the motor controller's built-in fault detection system signals a fault.This error occurs if the motor controller board or drive train motor is defective.This fault code may be cleared when the user presses restart/cycle power.The autopulse passed the preliminary functional test without any fault or error.Zoll is awaiting the customer's approval for repair.
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The customer reported that upon replacing the lifeband, the autopulse platform (b)(6) displayed fault code 08 (motor controller malfunction).Additionally, the customer requested zoll service to perform bio-cleaning of the platform.No further information was provided.It is unknown when the problem occurred.However, patient use information was requested, but no additional information was provided.
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