The product investigation was completed.Device evaluation details: the product was returned to biosense webster (bwi) for evaluation.Bwi conducted a visual inspection and functionality test of the returned device.Visual analysis revealed and a hole was observed on the pebax surface.The device was connected to the carto 3 system, and the device was visualized and recognized correctly; however, the force vector was not visualized since the alert 106 ¿force catheter sensor error¿ appeared on the carto 3 screen.The catheter was dissected, and it was found that the tip lost the sensor wire continuity, causing the force issue.A manufacturing record evaluation was performed for the finished device batch number 31164814l, and no internal actions were identified.The damage on the pebax could be related to the force issue reported by the customer; therefore, the customer complaint was confirmed.The potential cause of the damage on the pebax could be related to the usage of the device during procedure; however, this cannot be conclusively determined.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: pc-(b)(4).
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