Catalog Number 06769942190 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/12/2024 |
Event Type
malfunction
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Event Description
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The initial reporter received a questionable aceta acetaminophen result from one patient sample tested on the cobas 8000 cobas c 502 module.The reporter stated that the results were coming in low prompting the rerun of the patient sample on another c 502 module.The initial result from the module was 0.4 ug/ml with a data flag.The repeat result from the other module was 124 ug/ml.The repeat result was deemed correct. .
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Manufacturer Narrative
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The serial number of the cobas 8000 cobas c 502 module is (b)(6).The investigation is ongoing.
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Manufacturer Narrative
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Medwatch fields d.Device identification, g1 and g4 pma / 510k (premarket numbers) were updated.The investigation reviewed the calibration performed on (b)(6) 2024.The results were within specifications.The investigation reviewed the qc recoveries.The recoveries were within the +/-2 standard deviation (sd) range.There was no indication of a performance issue with the reagent.The investigation reviewed the alarm trace.The alarm trace did not indicate any issues.The field service engineer (fse) inspected the module and determined the event was caused by a defective pressure sensor.The fse then replaced the defective pressure sensor.He also performed adjustments to the sample probe assembly using service software.He also replaced the leaking syringe barrel on the sample syringe assembly.He performed a probe check after adjustment of the sample probe and a pressure sensor check with successful results.The customer performed calibration and qc with successful results.After service, no further issues were reported by the customer.The investigation determined the service actions resolved the issue.
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Search Alerts/Recalls
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