D.3.Franklin lakes has been listed as the manufacturer.As no physical sample, valid part number or lot number was provided for evaluation by our quality engineer team, the investigation could not be confirmed.Based on the limited investigation results, a cause for the reported incident could not be determined.Examination of the product involved may provide clarification as to the cause for the reported failure.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.See narrative below.
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