In speaking with the olympus technical assistance center (tac), the customer reported that a b30 scope communication error occurred.Tac advised the customer to check to see if the light source socket needed cleaning, the customer used compressed air to clean the socket and the issue was resolved.The evaluation of the event is ongoing.Should additional relevant information become available, a supplemental report will be submitted.
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This supplemental report is being submitted to provide the results of the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over three (3) years since the subject device was manufactured.Based on the results of the investigation, it is likely the following led to the malfunction: an obstruction on the electrical socket obstructed the electrical contact from the device.The issue was resolved after cleaning said socket.Three attempts were performed to obtain additional information, but no response was received from the customer.The event can be prevented by following the instructions for use which state: the instruction manual of clv-190 (drawing no.(b)(4)) describes the following, and the reported phenomenon might be prevented by following the descriptions.[4.4 connection of an endoscope] before connecting the endoscope connector to the light source, confirm that the endoscope connector, including the electrical contacts, is completely dry and foreign objects such as detergent remnants, hard water residue, finger grease, dust, and lint are not on the electrical contacts.If the endoscope is used with wet and/or dirty electrical contacts, the endoscope and light source may malfunction.Olympus will continue to monitor field performance for this device.
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