The autopulse platform in this complaint will not be returned to zoll for evaluation because the customer has decommissioned the platform, and it will no longer be utilized for clinical use.Since the device was not returned, a physical investigation of the device could not be performed, and a root cause could not be determined.In the case the device is returned, the complaint will be re-opened to perform an investigation.
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During the shift check, the customer was unable to rotate the drive shaft of the autopulse platform (sn (b)(6)) to the home position without using the belt clip of the lifeband or a belt clip test aid tool and the alarm persisted.The customer did not have a tool to use and would try again once he located one.The customer was asked to call customer service back if the issue was not resolved.No patient involvement.Additional information was received from the customer on 03/27/2024, the alarm was not resolved.
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