Medwatch fields d.Device identification, g1 and g4 pma / 510k (premarket numbers) were updated.The investigation reviewed the last calibration performed on (b)(6) 2024; the results were within specifications.The customer stated that the qc was out of range (high) on (b)(6) 2024 and (b)(6) 2024.The investigation reviewed the alarm trace; no issues were noted.On the field service engineer (fse)'s initial service visit, he inspected the analyzer and could not establish a cause for the event.He then performed an instrument check; the results were out of specifications.He replaced the measuring cells and the sample and reagent probes.He again performed an instrument check which revealed a sipper pipetting issue.On the fse's follow-up visit, he noted that the acrylic distribution block had hairline cracks causing air bubbles on the syringe and tubing.He then replaced the sipper nozzle and tubing from the sipper to the measuring cells.He noticed air bubbles in the lines.He then replaced the syringe assembly and acrylic block and performed minor adjustments.He again performed instrument checks and precision checks with successful results.After service, no further issues were reported by the customer.The investigation determined the service actions resolved the issue.
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