The system was used for treatment.This case is reportable as a mdr due to the reportable malfunction drive tube leak/break.Since this reportable malfunction is only associated with the kit, this mdr will only be against the kit.A batch record review for kit lot m358 was conducted.There were no non-conformances associated with this lot.This lot met all release requirements.A review of kit lot m358 shows no trends.Trends were reviewed for complaint category, drive tube leak/break.No trends were detected for this complaint category.Photographs were provided by the customer for evaluation.The kit and smart card were not returned.Evaluation of the customer supplied photographs verified that the drive tube broke as blood splatter is visible on the centrifuge chamber walls.The drive tube retainer clip shown in the customer photographs appears to be damaged.A known cause of the drive tube bearing slipping out of the drive tube retainer is a misload of the drive tube bearing by the end user.The drive tube bearing may have impacted the leak detector strip and centrifuge wall due to centripetal force, the bearing would move to the center of the drive tube (between the upper and lower bearing stops).The weight of the bearing would allow the drive tube to extend, and the bearing would impact the wall causing damage to the leak strip and upper bearing shields.A material trace of the drive tube assembly and its components used to build lot m358 found no related non-conformances.The device history record (dhr) review did not identify any related non-conformances, deviations, or equipment maintenance events.This lot passed all lot release testing.The most likely root cause of the drive tube leak is due to the lower drive tube bearing not being secured into the bearing retainer during installation of the kit by the end user.No further action is required at this time.This investigation is now complete.(b)(4).N.S.(b)(6) 2024.
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