Date of event: unknown.No information has been provided to date.Investigation summary: the affected device was returned for evaluation.It had a faded and torn line cord, an outdated quick connect, pcb, and power switch, the enclosure was cracked under the quick connect, and the water tank cover was cracked on the left on the bottom corner.After visual inspection, the reservoir was filled with water, a temp check e5579 was attached, the line cord was plugged in, and the power turned on to perform functional testing.The customer's complaint was confirmed, and the root cause was the line cord insulation tear and the cracked water tank cover.No action was taken due to the condition/age of the device.It was deemed beyond economical repair and will be scrapped.The service history review identified there was no indication that the complaint was related to a service of the device within the review period.
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