Preliminary investigation performed by production manager joint implants: there was a human positioning error in the fixture of the first-stage semi-finished product because the operator did not follow the procedure that specifies how the part should be positioned.Specifically, the notch of the first stage must match the fixture reference.The operators who performed this step were trained.Human error was possible because the position of the workpiece was not foolproof because it was possible to rotate it 180° on the fixture.Subsequently, the error could not be found because the check on the instruction of control of the final check was not specified.The correct position of the reference gravure on all parts in production until packaging has been checked, finding no nonconforming parts.All newly produced parts will be 100% verified by objectifying the checks.Batch review performed on 09-apr-2024: lot 2342360: 45 items manufactured and released on 28-feb-2024.Expiration date: 2029-02-11.No anomalies found related to the problem.To date, 06 items of the same lot have been sold without any similar reported event.In addition, 21 pieces of the same lot present in medacta warehouses were checked without finding any issues.
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