The customer observed falsely elevated architect free t4 results generated on the architect i2000sr processing module for one sample.The following result were provided: initial result >5.0 ng/dl, repeat results 1.7 ng/dl, 1.36 ng/dl, repeat result on another architect (b)(6) 1.40 ng/dl.No impact to patient management was reported.
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The complaint investigation for falsely elevated architect free t4 results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and in house testing.Review of all the information provided by the customer was reviewed.Return testing was not performed as returns were not available.There was an increase in complaint activity, however, no related trends were identified.Additionally, in-house performance testing was completed which indicates the product is performing as expected.Device history record review did not show any nonconformances, potential nonconformances, or deviations associated with the likely cause list number and complaint issue.Labeling was reviewed and found to be adequate.Based on the investigation, no systemic issue or deficiency of the architect free t4 for lot number 56001ud00 was identified.All available patient information was included.Additional patient details are not available.
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The customer observed falsely elevated architect free t4 results generated on the architect i2000sr processing module for one sample.The following result were provided: initial result >5.0 ng/dl, repeat results 1.7 ng/dl, 1.36 ng/dl, repeat result on another architect ((b)(6)) 1.40 ng/dl no impact to patient management was reported.
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