The product investigation was completed.Device evaluation details: the device was returned to biosense webster (bwi) for evaluation.A visual inspection and screening test of the returned device were performed following bwi procedures.Visual analysis revealed reddish material in the pebax.Microscopic analysis revealed a hole in the pebax exposing the internal components.A screening test was performed and the device was recognized and visualized correctly; however negative force vector appeared in the system with high force readings due to insufficient adhesive application on the wires inside the tip.This adhesive issue is attributed to the manufacturing process.A manufacturing record evaluation was performed for the finished device number 31059817m, and no internal action was found during the review.The force and temperature issues reported by the customer were confirmed based on the observed adhesive condition.Additionally a hole in the pebax was detected during the product investigation.The root cause of the hole in the pebax could be related to the improper handling, however, this cannot be conclusively determined.The instructions for use contain the following warning stated in the carto 3 system manual: if force readings might be inaccurate or another catheter is in proximity: an alert message appears, force readings on the dashboard are displayed in gray, and the force graph is colored white.Resolve the issue according to the directions in the alert message to enable force measurement.You can also continue the study without force data.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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