RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Failure to Sense (1559)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/15/2024 |
Event Type
malfunction
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Manufacturer Narrative
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G1 contact office phone: (b)(6).
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Event Description
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Philips received a complaint on the v60 ventilator, indicating that there was a proximal pressure sensor autozero failed alarm.The device was reported to be in use at the time of the reported problem.No patient or user harm reported.The remote service engineer (rse) informed the customer to perform the following troubleshooting steps in this order: verify the pin alignment between the solenoids and data acquisition (da) printed circuit board assembly (pcba), replace the 3rd and 4th proximal autozero solenoids, and then replace the da pcba.This investigation is ongoing.
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Manufacturer Narrative
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H10: in a good faith effort (gfe) response from the customer received on 01may2024, it was stated that the customer had made the decision to pull the ventilator which experienced the autozero alarm from service.The customer was unsure if the repair would be completed in the future, if the device would be traded in, or discarded.No further work was performed by philips to resolve the issue.The customer did not provide the patient information in the gfe response received on 01may2024.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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