B3: date of event is unknown, no information has been provided to date.Device evaluation: one device was returned for investigation.Visual inspection found: water tank cover gasket is worn out, water tank cover cracked, and a non-oem line cord.The device also had out dated quick connect, pcb, and power switch.Functional testing also confirmed the complaint.The water tank cover was cracked around the screw hole on the bottom right.What caused the crack was not established.The service history review identified there was no indication that the complaint was related to a service of the device within the review period.No action taken due to the condition of the device.It is deemed beyond economical repair and will be scrapped.
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