The customer reported that the citadel plus bed side rail panel won¿t go up and stay up.The device inspection revealed that the lower arm that is a part of the side rail assembly was broken in two pieces causing partial side rail detachment.It was confirmed by the photographic evidence provided.The bed was not in use by the patient at that time.No injury was claimed.The bed was swapped out and repaired.Based on the collected information, the side rail was damaged when the customer staff was transferring the bed, the collision with the door frame occurred at that time.According to citadel plus instructions for use (ifu, 831.374 rev.11, extract attached) there is needed to ¿ensure pathway is clear of cords, hoses and obstacles before driving bed forward or backwards¿ additionally, the safety sides shall be checked every day by caregiver.If the malfunction is identified, arjo or approved service agent should be contacted.Moreover, when the bed was inspected, it was found that the tilt switch cable ft was damaged.However it is not related to the side rail partial detachment and did not affect the investigation results.To sum up, based on the analysis of the complaints concerning side rail detachment, the external excessive force must first compromise the integrity of the safety side prior to breaking it.In the analysed case, the side rail was damaged due to collision with the door frame.The bed frame was damaged, therefore the arjo device did not meet specification.The bed was not in use by the patient at that time.No injury was claimed.The complaint was assessed as reportable due to the detachment of the side rail.
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