The device was inspected by an arjo technician.The device evaluation revealed that the side rail was bent, however the side rail was functioning properly (the side rail could be locked and lower without any issue).There was no malfunction noticed with the bed exit alarm.The bed exit alarm wasn¿t set because the bed frame was operating only on battery power.The exit alarm detects patient¿s movements, however it will not restrain patient from leaving the bed.The instruction for use for citadel plus bed frame (document number: (b)(4)) includes below information: "make sure that battery is kept fully charged (.) the bed should be connected to the electricitysupply at all times during normal use".To sum up, the device had no malfunction that caused the patient¿s fall.As the event was unwitnessed and the patient was not able to explain the fall, the clear scenario of the patient's fall remains unknown.The exact cause is not possible to be identified.To sum up, the arjo device was used for patient treatment when the event occurred, and from that perspective, it played a role in the event.During the bed frame evaluation, the side rail was bent, and the device did not meet its specifications.This complaint is reportable due to the allegation of the patient's fall from the bed.
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It was claimed that the patient fell out from the bed frame.The event was unwitnessed, the patient was found on floor.Allegedly, the patient was attempting to use the restroom from the bed itself.No injury was reported.During interview with the customer.The bed exit alarm wasn¿t set because the frame was only operating on battery power and was not connected to th outlet.The staff had no idea that the frame was not connected to the outlet.
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