It was reported that on (b)(6) 2024, a sales consultant received concerns over the quality of basic tools in the viper2 series (screwdrivers and final tightening wrench) and expedition 5.5 (final tightening screwdriver).Compared to previous years, the tools undergo rapid life, even after a few treatments.Customers suggest the screwdrivers are more plastic, they deform, preventing proper use.These observations were made by the surgeon(s) intraoperatively.The devices were switched for new ones.This report is for a viper2 x25 set screw inserter.This is report 3 of 7 for (b)(4).Additional reports are captured under (b)(4).
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.D9: complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.E3: reporter is a synthes employee.H3, h6: the investigation could not be completed; no conclusion could be drawn, as no product was received.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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