Following the information gathered the patient fell out of bed.The customer also claimed that possibly the mattress was overinflated, but arjo technician found no device malfunction.It was established that the patient was trying to reach for the call light, but fell from the opened safety side part of a bed.Te safety side was down due to hospital policy.The patient received a neck injury due to the fall.It was confirmed to be a cervical fracture.The patient was transferred to a different hospital afterward.
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