Following the information gathered the patient fell out of bed.The customer also claimed that possibly the mattress was overinflated, but arjo technician found no device malfunction.It was established that the patient was trying to reach for the call light, but fell from the opened safety side part of a bed.Te safety side was down due to hospital policy.The patient received a neck injury due to the fall.It was confirmed to be a cervical fracture.The patient was transferred to a different hospital afterward.
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It was established that the patient was trying to reach for the call light, but fell from the bed through the opened safety side.The safety side was down due to hospital policy.No device failure was observed.No customer allegation regarding device functionality was claimed.The instructions for use for citadel bed frame (830.213-en rev.12) describes the potential risk of patient's fall/inadvertent exit on several occasions: - "to minimize the risk of falls or injury, the bed should always be in the lowest practical position when the patient is unattended." - "whether and how to use side rails or restraints is a decision that should be based on each patient's needs and should be made by the patient and the patient's family, physician and caregivers, with facility protocols in mind.Caregivers should assess risks and benefits of side rail/restraint use (including entrapment and patient falls from bed) in conjunction with individual patient needs, and should discuss use or non-use with patient and/or family." to sum up, the exact cause of the reported patient¿s fall is considered usage of the device.No device failure that could contribute to this event was found.The arjo device was used for patent treatment during the event occurred.No device failure was found during evaluation.This complaint is reportable due to allegation of patient's fall from the bed and sustained serious injury.
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