The reported issue was confirmed.The root cause of the reported issue is a failed pressure transducer.The device was evaluated upon receipt.Confirmed during filling through assessment testing the device had problems filling intermittently.The root cause of the filling problem was determined to be the pressure transducer intermittently reading from 0 to -12.7 psi.When the reading was above -7.0 psi the pump would not turn on.Replaced the pressure transducer.A review of the device history records did not show any problems or conditions that would have contributed to the reported issue.The reported issue was confirmed through other elements of the investigation to not be labeling or packaging related.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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