Sakura finetek usa was first reported of this incident on (b)(6) 2024 by dr.(b)(6) where he described the incident and added that when he attempted to read the slide no-nuclei detail was found and the tissue was pale all across under the scope.It was also confirmed that unit in question is used as large specimens unit.In his previous communications, it was also confirmed that the tissues processed on the time of the event were breast/ other small and large tissues mixed on the same processing run.Dr (b)(6) also did not have information on how often the reagents were changed or if the users of the device had followed the expected routine for reagent change for the most efficient results.Dr.(b)(6) also confirmed that since the incident ((b)(6) 2024), the customer have been running the unit and the tissues have looked great without tissue processing issue.Between the time the incident occured ((b)(6) 2024) and the incident was reported to sakura finetek usa, our third part service provider- mattern biomedical services had sent their technician to trouble shoot the processing issue around (b)(6) 2024.The service technician sent his report to the sakura finetek's customer service on april 17th reported that no issue was observed related to the adverse event and the device was functioning as intended.After the repair tech was onsite the customer dumped all reagents and there is nothing available for further testing for validation of the contents or reagents percentage of contamination.All downloaded reports show the unit used another station for a low reagent at a station that was low.This is what the unit is supposed to do with the solution manager they had selected on the unit.On 28-march-2024, sakura finetek's technical services has also sent out a detailed information on how to operate the device most efficiently for intended results.Sakura finetek usa is unable to receive further information on the incident from the customer's (b)(6) representative as suggested by the initial reporter dr.(b)(6) after his last conversation on 29-march-2024.Sakura finetek usa does not have enough information to pinpoint the root cause for the affected under- processed tissue, but there is a possibility of reagents not sufficiently and timely replaced by the customer that could have contributed to the occurence of this adverse event.There is no further information on the patient that underwent re-biopsy and any further health impact.
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