H.6 investigation summary: bd had not received samples, but 2 photos and 1 video were provided for investigation.The photos and video were reviewed and the video does show the indicated failure mode of clotting.Additionally, 100 retention samples from bd inventory were visually inspected with no issues observed.Complaints for sample quality are under statistical control for the month of april 2024.At this time, further testing is not indicated.Based on a review of the device history record for the incident lot, all product specifications and requirements for lot release were met.There were no related quality issues during manufacturing of the product.This complaint has been confirmed for the indicated failure mode, clotting.Bd was not able to identify a root cause for the indicated failure mode.Complaints received for this device and reported condition will continue to be tracked and trended.Our business team regularly reviews the collected data for identification of emerging trends.Bd quality will continue to monitor sample quality complaints.E.1.Initial reporter addr 1: (b)(6).
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