The device was returned for evaluation and the customer's allegation was confirmed.The color tone of the image was not proper due to damage on the charged coupled device (ccd) unit in the endoscope connector and damage on the video plug.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause could not be identified; however, the image issue was likely caused by the image sensor unit being damaged.The events can be detected and prevented in accordance with the following sections of the instructions for use: "the instruction manual operation manual ¿chapter 3 preparation and inspection, 3.8 inspection of the endoscopic system¿ describes the methods for inspection on the suggested event." if additional information becomes available at a later date, this report will be supplemented.Olympus will continue to monitor the field performance of this device.
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