The autopulse platform in complaint was returned to zoll (b)(4) on 01/16/2014 for investigation.Investigation results as follows: the reported complaint of the platform displaying a user advisory 16 fault (timeout moving to take-up position) was confirmed based on review of the archive as well as during functional testing.Inspection of the platform confirmed that the fault had been caused by the brake seizing.Following service of the platform, including cleaning and freeing the brake, the platform passed all testing criteria.Please note that per the autopulse user guide, a user advisory generally indicates that a misalignment or inappropriate movement of the patient or the lifeband has occurred.This condition is typically correctable by the operator.Per the battery hangtag - advisory codes description and action (pn 12741-001), user advisor 16 is an indication that there is obstruction between the lifeband and patient, or that there is a twisted lifeband.
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