No further patient information was provided at the time of this report or made available in response to follow-up communication.No additional adverse consequences have been reported from this event.This device is used for treatment.The device was requested for evaluation but was not returned, therefore the complainant's event could not be verified.The cause of the event could not be determined from the information available and without device evaluation.Device history record review revealed nothing relevant to this event.Per the surgical technique, when the button is delivered out the cortex tunnel and flipped, suture can be pulled to shorten the loop.However, as stated in the event, during the removal of the device from the package and/or insertion of the device, the suture was pulled causing the loop to be short or also, the femoral socket was not completely drilled through, preventing the button to be delivered out the cortex and flip.Complainant's event most likely due to not following the proper surgical technique.This is the first complaint of this type for this part/lot combination.The potential cause(s) of this event will be communicated to the event reporter.If additional relevant information is received, a follow-up report will be submitted.
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