Upon completion of the investigation, it was noted that the supplier evaluation revealed the following: the customer's complaint "the perforator did not disengage" was not verified.The perforator met functional test method acceptance requirements: proper engagement and disengagement was achieved with every drilled hole, there was no premature disengagement, or erratic and poor cutting action.The device history records for this perforator (lot# jf021s) were reviewed.All tests and inspections associated with the assembly process met specification requirements.Trends will be monitored for this and similar complaints.At the present time this complaint is considered closed.
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